Overview

At Peptilabz, customer satisfaction is important to us. We are committed to providing quality products and a professional purchasing experience. This Return and Refund Policy outlines the conditions under which returns, replacements, and refunds may be requested.

By placing an order through our website, you agree to the terms described in this policy.

Order Accuracy

Customers are responsible for reviewing all order details before completing a purchase, including product selection, quantity, shipping information, and billing information.

If an error is discovered after an order has been placed, customers should contact our support team as soon as possible. While we will make every effort to accommodate changes, modifications cannot be guaranteed once an order has entered processing.

Damaged or Incorrect Orders

If you receive a product that is damaged during transit or if the wrong item was shipped, please contact us within 7 days of receiving your order.

To help us resolve the issue quickly, customers may be asked to provide:

  • Order number
  • Description of the issue
  • Photographs of the product and packaging
  • Any additional information relevant to the claim

Once the issue has been verified, we may offer a replacement, store credit, or refund at our discretion.

Missing Packages

If a package is marked as delivered but has not been received, customers should first contact the shipping carrier and verify the delivery details.

If further assistance is required, our support team will work with the customer to investigate the shipment. Claims for missing packages should be reported within 7 days of the recorded delivery date.

Return Eligibility

To be eligible for a return, the following conditions must be met:

  • The return request must be submitted within 14 days of delivery.
  • The item must remain unopened, unused, and in its original condition.
  • The product must be returned in its original packaging.
  • Proof of purchase must be provided.

Returns sent without prior authorization may not be accepted.

Non-Returnable Items

For quality assurance, safety, and product integrity reasons, certain items may not be eligible for return, including:

  • Opened products
  • Used products
  • Products with damaged or altered packaging
  • Clearance or promotional items
  • Gift cards or digital products, where applicable

Peptilabz reserves the right to determine eligibility for returns on a case-by-case basis.

Refund Process

Once a returned item has been received and inspected, customers will be notified regarding the status of their refund request.

Approved refunds will generally be issued to the original payment method used for the purchase. Processing times may vary depending on the payment provider and financial institution.

Refunds may be approved for:

  • Eligible returned products
  • Verified shipping errors
  • Approved order cancellations
  • Confirmed product defects or damage

Shipping Costs

Original shipping charges are generally non-refundable unless the return is the result of an error made by Peptilabz or a product that arrived damaged.

Customers may be responsible for return shipping costs unless otherwise specified by our support team.

Order Cancellations

Orders may be canceled before they enter processing or fulfillment. Once an order has been processed or shipped, cancellation requests may no longer be possible.

Customers should contact our support team immediately if they wish to request a cancellation.

Chargebacks and Payment Disputes

If you experience an issue with your order, we encourage you to contact our customer support team before initiating a chargeback or payment dispute. Most concerns can be resolved quickly through direct communication.

Fraudulent or abusive chargebacks may result in restrictions on future purchases.

Policy Updates

Peptilabz reserves the right to update or modify this Return and Refund Policy at any time without prior notice. Any changes will become effective immediately upon publication on this website.